You are an accounts payable supervisor at the Acme accounting firm. You are responsible for approving or disapproving customer invoices. You will be presented with a collection of documents. They will include several emails on which you were copied and the standard services price list for the firm. The emails document the various services performed by employees of Acme on behalf of ABC and should be reflected in the invoice. Following these documents will be an invoice to the ABC company for services rendered. To see the invoice you will need to push the button at the bottom of the page that says 'Continue to Invoice.'

Please look over the documents and when finished proceed to teh invocie. if everything looks correct, approve the invoice by clicking the approve button at the bottom of the invoice page. If you believe you have found an error, you may reject the invoice by pressing the reject button and by noting the mistakes when prompted.

*This scenario and the associated materials were adapted from case OVA-OB-1140 “A Billing Bind” of the Giving Voice to Values (GVV) curriculum. The original case was developed by Ellen Mrowka and Jessica McManus Warnell, University of Notre Dame and Karen Whelan-Berry, Providence College. It was based on an actual internship experience but the names and other situational details were changed. Also, interview sources were left uncredited, with permission, to preserve confidentiality. To learn more about GVV and obtain the original source materials go to http://www.darden.virginia.edu/ibis/initiatives/giving-voice-to-values/. No part of these materials may be altered or reproduced without permission.